Here you can find answers to the most pressing questions about setup, functionality, payment options, trial terms, and more.
We are tech support wizards and there are multiple ways to contact us:
Our business hours are 9am-6pm (GMT+2).
Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately.
As soon as you sign up for a free trial, our crawlers go to the domain you provided and index every page of your website. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:
This step-by-step guide walks you through the entire setup process.
Integrating Site Search 360 is easy and requires little technical know-how. The search will work with any CMS like Joomla, Magento, HubSpot, Drupal, etc.
Unsure about this? No worries, we're happy to help: feel free to contact us anytime.
There are three methods to get your content into Site Search 360.
Crawling: Site Search 360 crawlers simply go to the root URL(s) you provided under Crawler Settings and index all your pages and documents. For cross-site search simply list all the domains you want us to crawl. The search results will be then merged into one index.
Sitemap: you can submit your robots.txt sitemap or create a specific one for Site Search 360. Only URLs found in the sitemap will be crawled and indexed with this setting.
API: Holmes and Batman plan users can add pages from any website(s) via the API using the assigned API key. You can either index by URL or send a JSON object with the indexable content.
Our Search Designer tool makes this job a piece of cake: change text and theme colors, background, size, captions, layout, and more in just a few clicks. Once you're satisfied with the result, all you have to do is to copy and paste the generated code.
If you want to bring your own stylesheet, here's how to override our CSS.
But for an even easier and faster integration, we have created several plugins: WordPress, Cloudflare, Drupal, and Weebly. The list keeps growing.
Didn't find a plugin for the CMS you're using? Please, let us know and maybe the next one we'll work on will be for you!
Yes, autocomplete is a built-in feature and it is included in all plans. By default search suggestions appear once you type 3 letters in the search box. The suggestions become more precise as you continue typing.
When you cluster your content into Content Groups, those categories are automatically displayed in the search suggestions. They appear as separate blocks with their own suggestions to the query. Here're a couple examples:
Yes, you can definitely use Site Search 360 on multi-language websites. 19 languages* are currently supported: English, Spanish, German, Dutch, French, Italian, Portuguese, Russian, Finnish, Norwegian, Swedish, Danish, Latvian, Lithuanian, Czech, Romanian, Hungarian, Greek, Turkish.
You will need to create an account per language to keep the index and the search results separate from one another. We recommend signing up only once with your "main" language and adding all your other languages to your Managed Accounts. This allows you to easily navigate between the different language versions of your site. You can also rename your accounts accordingly, for example Spanish website instead of website.es.
*Didn't find your language in the list? Please, let us know as we're constantly adding new ones and you can help us prioritize!
Yes, we do support cross-domain search and it doesn't matter whether the sites are subdomains of the same main domain or if you are merging completely different domains into one index - Site Search 360 can handle both. Even better: this feature is included in all plans, even the free one.
After configuration, you will end up with a single search field so that your customers can search through the content of multiple websites and subdomains at once.
Yes, there are a few options. You can:
- whitelist our crawler's IP addresses for it to access all pages without login:
- provide a special sitemap.xml with deep links to the hidden content
- push your content to our HTTP REST API
In case of HTTP Basic Auth, you can submit username/password to the Crawler settings (click on Show More Crawler Settings). We also support cookie-based authentication.
My organization has strict accessibility requirements. Is Site Search 360 WCAG 2.0 AA compliant?
Yes, we pay special attention to accessibility and we have invested a lot of time and energy to become WCAG 2.0 and Section 508 compliant. You can test our compliancy in any Web testing tool.
Besides scoring 100/100 on Google's Lighthouse accessibility test, we're honored to be chosen as a custom site search engine by Accessibility Developer Guide.
Along with HTML files Site Search 360 can index PDF, Word Documents, PowerPoint, Excel, and Open Text Formats when they are linked from your website or listed in your sitemap.
Note: this feature is included in all paid plans as well as in the free trial. If you decide to stick to the Free plan once your trial is over, PDF and other document indexing will be deactivated.
Yes. Here's an overview of Site Search 360 tools allowing you to add filters and facets to your search results:
Yes, we support integration of Site Search 360 into your Google Analytics and/or the data layer of Google Tag Manager.
Yes, Site Search 360 has a HTTP REST API which can be used to push pages into the index. The API is easy to use and works with all HTTP enabled programming languages. You can look over the API documentation, view the Postman Collection, or browse examples to see more code to use in your project.
How does the trial work? What happens when the trial ends?
All new accounts start with a two-week trial of Batman plan, so you have access to all our features. There is a 5,000 page limit for trial accounts that can be lifted upon your request.
If you do not subscribe to any of the paid plans before your trial expires, your account will be automatically downgraded to the Free plan on the 15th day since the opening of the account. We do not ask for any credit card information during signup, therefore there's no way we can charge you until you decide to go for a paid plan.
When you subscribe to a paid plan, you pay upfront for the first month or the first year of service depending on your subscription choice.
Note: if you switch plans during trial – even to the free plan – your trial is ended immediately. Purchasing a plan ends your trial, too.
We never litter your website with third-party ads but we do subtly display our own logo for smaller plans.
Example of branding in search suggestions (Free plan only):
Example of our logo in search results (Free and Columbo plans):
To remove Site Search 360 logo you need to upgrade your plan to Holmes or higher. See the full plan comparison table here: www.sitesearch360.com/pricing
No, once you've subscribed to a monthly plan, your payments will be automatic and you will be charged the same day every month for the upcoming period. You can specify any email address(es) in the Invoice recipient field to keep track of all your payments.
You can pay by card monthly or annually. All our automatic payments are processed by Stripe. Stripe accepts all major debit and credit cards worldwide but you can double check whether it's the case for you.
When paying annually, you get an automatic 10% discount.
Direct invoicing and payment via bank transfer, check or PayPal is possible but reserved for annual Batman licenses. You can compare plan features at our pricing page.
Yes, we offer custom pricing starting from the Holmes plan (3,000 pages). When requesting a quote, please provide the following information:
1. Estimated number of pages indexed
2. Estimated number of monthly queries
3. How often would you like your website(s) to be re-indexed automatically
All Site Search 360 plans are paid in US Dollars ($). Conversion to your local currency is done using the daily exchange rate from our payment provider.
We fully comply with All hard drives on the servers are encrypted and the communication between your site and the SS360 search servers is secured via HTTPS request.
Our servers are hosted in Germany and Canada but we use Cloudflare's Content Delivery Network (CDN) for a faster access: with global distribution your users are always redirected to the closest server.
The service response time is usually between 10 and 100ms (~20ms on average) per request but final times depend on multiple factors out of our control such as the search query and its parameters, user location, and the internet connection speed of the user.
We guarantee that the Site Search 360 API, search, and control panel will have an uptime of at least 99.9% on a monthly average.
Our uptime is monitored by multiple services and multiple servers guarantee redundancy and reduced risk of outages.
Paid plans are charged monthly or yearly. If you are not satisfied with the service, you can cancel anytime. You will be refunded for paid services if our service was not working.
If you have any questions about our Refund Policy, please send us an email or log into your control panel to use the private contact message option.
Here you can find relevant documents regarding Site Search 360° server, payment, hosting etc.