Site Search 360 FAQ

Here you can find answers to the most pressing questions about setup, functionality, payment options, trial terms, and more.

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CONTACT US

We are tech support wizards and there are multiple ways to contact us:

  • Developer chat: Chat directly with our devs and get help from the entire community. Average response time during business hours is 20 minutes. You will receive a response even if you write in there after business hours.
  • Website chat: (in the bottom right corner of our homepage): During business hours we answer your questions immediately. After business hours we receive your message as an email.
  • Email: mail[at]sitesearch360.com Our contact form in the footer as well as in your control panel sends your message to the same email address. The turnaround on email is usually less than 4 hours but max. 24 hours.
  • Phone: For Batman plan customers we offer phone support during our business hours: +49 351 32 123 102

Our business hours are 9am-6pm (GMT+2).

 

GETTING STARTED

What is Site Search 360 and how does it work?

Site Search 360 is a simple way to add a search field (on-site search) to your website or app. Our engine lets your visitors search your content quickly and accurately.

As soon as you sign up for a free trial, our crawlers go to the domain you provided and index every page of your website. After the indexing is complete, you can try out searching your content right from the search bar in your Control Panel, so that you can see if further fine-tuning is necessary:

search website in control panel

After you place our JavaScript widget on your site, your search goes live. Your visitors can now enjoy getting instant search suggestions and results.

 

How do I add Site Search 360 to my website? Do I need programming skills?

Integrating Site Search 360 is easy and requires little technical know-how. The search will work with any CMS like Joomla, Magento, HubSpot, Drupal, etc.

All you have to do is insert the Site Search 360 JavaScript code snippet that we provide, into your site’s HTML template. You should place it in the header of your HTML template and make sure it is integrated within all your pages.

The installation is even easier with Site Search 360 plugins for WordPress, Cloudflare, Drupal, and Weebly.

We do have an HTTP REST API for developers who wish to implement our search via API.

Unsure about this? No worries, we're happy to help: feel free to contact us anytime.

 

How does Site Search 360 get my content?

There are three methods to get your content into Site Search 360.

Crawling: Site Search 360 crawlers simply go to the root URL(s) you provided under Crawler Settings and index all your pages and documents. For cross-site search simply list all the domains you want us to crawl. The search results will be then merged into one index.

Sitemap: you can submit your robots.txt sitemap or create a specific one for Site Search 360. Only URLs found in the sitemap will be crawled and indexed with this setting.

API: Holmes and Batman plan users can add pages from any website(s) via the API using the assigned API key. You can either index by URL or send a JSON object with the indexable content.

 

How do I customize search box and search results?

Our Search Designer tool makes this job a piece of cake: change text and theme colors, background, size, captions, layout, and more in just a few clicks. Once you're satisfied with the result, all you have to do is to copy and paste the generated code.

If you want to bring your own stylesheet, here's how to override our CSS.

 

What Content Management Systems does Site Search 360 integrate with?

Actually, Site Search 360 works with any CMS as long as you can place a JavaScript snippet into the HTML source code of your website template.

But for an even easier and faster integration, we have created several plugins: WordPress, Cloudflare, Drupal, and Weebly. The list keeps growing.

Didn't find a plugin for the CMS you're using? Please, let us know and maybe the next one we'll work on will be for you!

 

FUNCTIONALITY

Does Site Search 360 have autocomplete and search suggestions?

Yes, autocomplete is a built-in feature and it is included in all plans. By default search suggestions appear once you type 3 letters in the search box. The suggestions become more precise as you continue typing.

When you cluster your content into Content Groups, those categories are automatically displayed in the search suggestions. They appear as separate blocks with their own suggestions to the query. Here're a couple examples:

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site search 360 suggestions

 

 

 

 

 

 

 

 

 

 

 

Do you support multiple languages?

Yes, you can definitely use Site Search 360 on multi-language websites. 19 languages* are currently supported: English, Spanish, German, Dutch, French, Italian, Portuguese, Russian, Finnish, Norwegian, Swedish, Danish, Latvian, Lithuanian, Czech, Romanian, Hungarian, Greek, Turkish.

You will need to create an account per language to keep the index and the search results separate from one another. We recommend signing up only once with your "main" language and adding all your other languages to your Managed Accounts. This allows you to easily navigate between the different language versions of your site. You can also rename your accounts accordingly, for example Spanish website instead of website.es.

*Didn't find your language in the list? Please, let us know as we're constantly adding new ones and you can help us prioritize!

 

Can I merge search results for a domain and a subdomain into one search?

Yes, we do support cross-domain search and it doesn't matter whether the sites are subdomains of the same main domain or if you are merging completely different domains into one index - Site Search 360 can handle both. Even better: this feature is included in all plans, even the free one.

After configuration, you will end up with a single search field so that your customers can search through the content of multiple websites and subdomains at once.

 

Does your search work in secure environment?

Yes, there are a few options. You can:
- whitelist our crawler's IP addresses for it to access all pages without login:

  • 88.99.218.202
  • 88.99.149.30
  • 88.99.162.232
  • 88.99.29.101

- provide a special sitemap.xml with deep links to the hidden content
- push your content to our HTTP REST API

In case of HTTP Basic Auth, you can submit username/password to the Crawler settings (click on Show More Crawler Settings). We also support cookie-based authentication.

 

Which file types can be indexed?

Along with HTML files Site Search 360 can index PDF, Word Documents, PowerPoint, Excel, and Open Text Formats when they are linked from your website or listed in your sitemap.

Note: this feature is included in all paid plans as well as in the free trial. If you decide to stick to the Free plan once your trial is over, PDF and other document indexing will be deactivated.

 

Do you support filters/faceted search?

Yes. There are four ways to set up filters in Site Search 360:

  1. Content groups are a quick way to group your content into several categories such as Products, Blog, News, etc.
  2. Data points are reoccurring bits of information used on your site such as publication date, author, price tags, dates, etc. Extracting this information enriches your search snippets; they can be used globally as well as within a specific content group.
  3. You may place a hidden HTML table in the HTML source code of your pages to add filters.
  4. When using the API you’re free to set as many filters as you want directly together with your content uploaded to the API.

Can I use Site Search 360 with Google Analytics and Google Tag Manager?

Yes, we support integration of Site Search 360 into your Google Analytics and/or the data layer of a Google Tag Manager.

 

Do you have a server side API? Can I use the API to push content and manually fill the index?

Yes, Site Search 360 has a HTTP REST API which can be used to push pages into the index. The API is easy to use and works with all HTTP enabled programming languages. You can look over the API documentation, view the Postman Collection, or browse examples to see more code to use in your project.

  

TRIAL, PLANS, AND PAYMENT

How does the trial work? What happens when the trial ends?

All new accounts start with a two-week trial of Batman plan, so you have access to all our features. There is a 5,000 page limit for trial accounts that can be lifted upon your request.

If you do not subscribe to any of the paid plans before your trial expires, your account will be automatically downgraded to the Free plan on the 15th day since the opening of the account. We do not ask for any credit card information during signup, therefore there's no way we can charge you until you decide to go for a paid plan.


When you subscribe to a paid plan, you pay upfront for the first month or the first year of service depending on your subscription choice.

show monthly or yearly pricing

Note: if you switch plans during trial – even to the free plan – your trial is ended immediately. Purchasing a plan ends your trial, too.

 

What is branding and less branding?

We never litter your website with third-party ads but we do subtly display our own logo for smaller plans.

  • The Free plan includes the Site Search 360 logo that is shown both under search suggestions and above search results.
  • The Columbo plan has less Site Search 360 branding: the logo is only shown above search results.

Example of branding in search suggestions (Free plan only):

Site Search 360 logo in search suggestions

Example of our logo in search results (Free and Columbo plans):

Site Search 360 logo in search results

To remove Site Search 360 logo you need to upgrade your plan to Holmes or higher. See the plan comparison here: www.sitesearch360.com/#pricing

 

Do I have to re-subscribe every month?

No, once you've subscribed to a monthly plan, your payments will be automatic and you will be charged the same day every month for the upcoming period. You can specify any email address(es) in the Invoice recipient field to keep track of all your payments.

 

What are my payment options?

You can pay by card monthly or annually. All our automatic payments are processed by Stripe. Stripe accepts all major debit and credit cards worldwide but you can double check whether it's the case for you.

When paying annually, you get an automatic 10% discount.

Direct invoicing and payment via bank transfer, check or PayPal is possible but reserved for annual Batman licenses. You can compare plan features and pricing here: https://www.sitesearch360.com/#pricing

 

My website size doesn't fit any of the plans. Is custom pricing available?

Yes, we offer custom pricing starting from the Holmes plan (3,000 pages). When requesting a quote, please provide the following information:

1. Estimated number of pages indexed
2. Estimated number of monthly queries
3. How often would you like your website(s) to be re-indexed automatically

 

What do the plans cost in other currencies?

All Site Search 360 plans are paid in US Dollars ($). Conversion to your local currency is done using the daily exchange rate from our payment provider.

 

SITE SEARCH 360 SLA (SERVICE LEVEL AGREEMENT)

What is your privacy policy? How is my content secured on your servers?

We fully comply with  All hard drives on the servers are encrypted and the communication between your site and the SS360 search servers is secured via HTTPS request.

Please read our privacy policy for further details.

 

Where are your servers located?

Our servers are hosted in Germany and Canada but we use Cloudflare's Content Delivery Network (CDN) for a faster access: with global distribution your users are always redirected to the closest server.

 

How fast is Site Search 360?

The service response time is usually between 10 and 100ms (~20ms on average) per request but final times depend on multiple factors out of our control such as the search query and its parameters, user location, and the internet connection speed of the user.


What is your average uptime?

We guarantee that the Site Search 360 API, search, and control panel will have an uptime of at least 99.9% on a monthly average.
Our uptime is monitored by multiple services and multiple servers guarantee redundancy and reduced risk of outages.

 

What is your refund policy?

Paid plans are charged monthly or yearly. If you are not satisfied with the service, you can cancel anytime. You will be refunded for paid services if our service was not working.

If you have any questions about our Refund Policy, please send us an email or log into your control panel to use the private contact message option.